A pioneer in web and mobile-based tools, the company makes it easy to apply for either a purchase or refinance loan on its website, through its mobile portal Rocket Mortgage, or by phone if customers so choose. Quicken has also spent a lot of time developing its online presence. Power’s 2019 Primary Mortgage Origination Customer Satisfaction Study. In fact, the company is one of the few in the mortgage landscape to receive an “Among the Best” rating in J.D. When it comes to customer satisfaction, Quicken is better than most mortgage providers. A potential downside for certain customers are the lender’s lack of physical locations. The two big things Quicken has going for it is its excellent customer service and outstanding online tools.
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